At Boutique of Bags, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, our refund and return policy is here to help.  

Step-by Step Guide to Returns or Refunds

1. Application Deadline 

You have up to 7 calendar days after the product is collected to request a return due to consent or withdrawal, in accordance with international trade regulations.

2. Product Conditions

The item must be in the same condition that you received it: no signs of use, with original tags and in the original packaging.

3. How to Start the Process

Send an email to [INSERIR E-MAIL AQUI] with the following information:

• Order number;
• Full name;
• Photos and videos of the product proving it is in new condition;
• Reason for return or refund;

4. Product Shipment 

After your request is approved via email, we will provide shipping instructions. As we are a seller with international suppliers, shipping instructions may vary depending on the originating warehouses. 

5. Analysis and Reimbursement 

The team will provide a specific solution (such as a refund or reshipment). Once the product is received and analyzed at our distribution center, we will notify you of the approval or inclusion of your refund. If approved, the refund will be automatically processed to your original payment method within 5 to 10 business days.

Important Notes

• Defective Products: If the product has a manufacturing defect, the deadline for reporting it is up to 30 days after collection. 
• Exchanges: We only accept exchanges for items that are defective or damaged during shipping. 

Last updated: August 4, 2026.