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BOUTIQUE OF BAGS
FAQ
What material are the bags made of?
Our bags are made with high-quality, durable materials. We work with options in genuine leather (maximum durability and fine finish) and high-tech synthetic/PU leather (a sustainable, lightweight, and resistant option). In the description of each product on the website/catalog, you will find the specific material of the desired model!
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Does the bag have internal/external compartments and pockets?
We thought about your convenience! Most of our models have internal zippered pockets and strategically placed dividers to keep your belongings (cell phone, keys, makeup) organized. In the photo gallery for each product, we’ve included images of the bags so you can see all the details.
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Are the straps adjustable or removable?
The vast majority of our crossbody and shoulder bag models have adjustable straps to perfectly adapt to your body. Several models also feature removable straps, allowing you to change the look of the bag (using it in your hand or on your shoulder). Check the specifications for the model you are interested in!
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How do I know if the color on the website/photo is exactly the same as the actual color of the product?
We produce real photos and some videos of all our products to show the most accurate color possible. However, slight variations in tone may occur due to lighting in the photo or the brightness and screen settings of your mobile phone/computer.
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Is the website safe to buy from? I’m afraid to enter my information.
Shop with complete peace of mind! Our website uses SSL encryption technology (the padlock icon in the browser bar), guaranteeing the protection of all your personal and payment data. We do not store credit card information and work with the most secure payment intermediaries on the market.
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Does the bag have a warranty against manufacturing defects?
Yes! All our products have a 30-day warranty against manufacturing defects (such as faulty zippers, seams, or metal parts). If you notice any problems, simply contact our customer service team to activate the warranty.
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How does the exchange or return policy work?
We want you to love your purchase! If the bag doesn’t fit or you don’t like it, you can request an exchange or return within 7 calendar days of receiving it. The product must be unused, with the original tags and in its original packaging. Contact us by email and we will guide you through the entire process.
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What is the delivery time and cost to my region?
The delivery time of 4-9 days is based on 90% of orders arriving under normal shipping conditions. Due to uncontrollable factors such as customs inspections, weather conditions, and logistical peaks, the actual delivery time may vary, potentially reaching up to 20 days under these conditions. Remember that this is the maximum estimated time, but it could always arrive much sooner than expected.
Here you get 10% OFF your purchase and FREE SHIPPING.
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How can I track my order?
As soon as your order is shipped, you will receive the tracking code and tracking link in the email you registered. You will be able to track your package in real time until delivery!
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What are the accepted payment methods?
We accept credit and debit cards (Apple Pay, Google Pay), Stripe.
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